Our core philosophy is to treat you, our valued customer, fairly and with respect, just as we would like to be treated. So before you call your credit card provider and dispute a purchase, give us a chance to make you happy first. Life is too short not to be happy.
You can always reach us at email@example.com.
Our return policy is 30 days, calculated from the day you receive your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
Full Refund if you don't receive your order:
You will get a full refund if your order does not arrive within 30 days.
Full Or Partial Refund:
If your item is significantly different from the product description:
A: Return it and get a full refund. We pay the shipping
B: Get a partial refund and keep the item.
If the item is defective, damaged or unusable:
Send us pictures of the damage and we will either refund or replace, your choice.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Thank you for shopping with SupernaturalBlackMarket.com. We appreciate your business. Keep calm and carry on…..